Frequently Asked Questions
Everything you need to know about your Agapée experience.
What materials are used in Agapée jewelry?
We use high-quality, hypoallergenic materials including 18k gold plating on sustainable brass and sterling silver. All our pieces are water-resistant and designed for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with harsh chemicals, perfumes, and lotions. Store them in your Agapée pouch when not in use and clean gently with a soft cloth.
Do you offer a warranty on your products?
Yes, every Agapée purchase comes with a 2-year warranty covering any manufacturing defects or plating issues. Simply contact our support team with your order number.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.